Terms of Service

Servive

Our Customer Services team are here to help. They work our main service hours, Monday to Friday, from 8:00 am till 5:00 pm CET and will do their best to answer all inquiries within a working day. Delays will naturally occur over weekends and holidays. For the quickest reply, please complete the form below. 

We would recommend you to read the FAQ section, for frequently asked questions and troubleshooting. You may find immediate answers to your questions here: Grimfrost FAQ
If you have questions about an existing order, please include your order number with your message.
Customer Support is not available on weekends, or on Swedish holidays such as Midsummer, Christmas (24-26/12), New Year (31/12-1/1).